Three of the biggest ownership transfer questions answered.

Updating the ownership of an American Quarter Horse represents a vital part of AQHA’s mission statement: protecting the integrity of the American Quarter Horse breed.

As stated in my post AQHA Transfers, Cheap and Painless, it’s important to make sure the horse you’re purchasing has an updated ownership record. Even then, there are a few bumps you might hit along the way. Read on for the three most common issues we see when completing ownership transfers.

Question: Why did I get charged for a new membership? I already had one!

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AQHA’s Incentive Fund program is the way to go!

AQHA Customer Service Rep Kayla Randall

For all of you who breed show horses, buy show horses or just plain get out there and show horses, AQHA’s Incentive Fund program is probably something you’ve been buzzing about in the barn. To someone in customer service, there’s nothing more gratifying than having the answer to the question or solution to the problem that just made someone’s day. And telling a member that their Incentive Fund check is in the mail would classify as one of those days! Read the rest of this entry »

How to enroll in the AQHA Auto-Renewal Program.

In 2008,  AQHA introduced the Auto-Renewal program. In our ever-increasing efforts to modernize your Association, AQHA jumped on the automatic-bill-pay band wagon. AQHA also uses less paper, so to auto-renew is to be eco-friendly!

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Get insider information on one of AQHA’s most frequently asked questions!

AQHA has developed a section of its Web site specifically for members called Member Services. It is every AQHA member’s place to conduct business with AQHA, look up the most up-to-date records on any American Quarter Horse, view show leaders lists and more.

But there’s a catch! You have to have your AQHA ID and PIN to log in. This week, I want to share with you the procedure for sending PINs to our members.

AQHA Customer Service Rep Kayla Randall

The way you sign up for your AQHA membership – by phone, mail, fax or online – determines whether or not you need to request your PIN from AQHA. Read the rest of this entry »

A detailed description of what AQHA has to offer!

AQHA offers three types of memberships: general, amateur and youth. I’ve explained your membership discounts and how to get a new membership card if you’ve lost yours, but what about the type of membership that is right for you? This is definitely a frequently asked question, so read on for the answer!

AQHA Customer Service Rep Kayla Randall

When applying for your AQHA membership, keep a couple things in mind: Whether or not you are going to show in AQHA events and your age. Another nice little policy I’m going to share with you is that you have 60 days from the date AQHA receives your membership to change it or change your mind, unless horse-related work was completed within that 60-day time frame. So, don’t sweat it if you think you want to change. Just call AQHA Customer Service. Read the rest of this entry »

A horse registration survival guide to help keep you sane!

Everyone loves babies. And American Quarter Horse babies are just about the sweetest things to look at!

AQHA Customer Service Rep Kayla Randall

I love going through files to find a picture to place on a horse’s registration certificate, because I get to see all the cute little foals in line to be registered. But it takes a lot more than a sire and dam to get a foal registration in the works. Read on for the answer to one of our most frequently asked questions – ‘How do I register my foal?’

You’ve found the perfect stallion for your mare and the deed is done. About a year has gone by and you have a sweet little foal on the ground. You’ve done the breeding, done the waiting, and now it’s time for the paperwork!

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Check out video tutorials,  AQHA’s latest digital customer service tool.

AQHA Transfer Report Video Tutorial

AQHA Customer Service gets asked for help filling out our forms a lot. We’re creating a series of video tutorials that will help you complete our forms anytime, anywhere! Watch the video for a step-by-step guide to completing an AQHA Transfer Report. Be sure to read the rest of this post for some extra pointers on doing your homework before you buy. Read the rest of this entry »

When to pick up the pieces and when to start from scratch.

AQHA Customer Service Rep Kayla Randall

AQHA has certain policies regarding lost or damaged Registration Certificates. And there’s a big difference between duplicating and replacing! The main difference is money. And we’re all looking for ways to save money these days! A replacement certificate requires the old certificate and a $15 fee. A duplicate certificate requires a form, pictures, current membership and a $30 fee. So when can you replace rather than duplicate? Read the rest of this entry »

Get help decoding your horse’s coat color live every Friday from AQHA Equine Color Specialist Lisa Covey.

Get your coat color questions answered every Friday from 2-4 p.m. CDT on AQHA's Facebook page.

In all the years I’ve spent here at AQHA, learning the ins and outs of our rules and procedures, one thing I’ve never taken the time to study is coat color genetics. As much as I pride myself on being able to answer any question that might come my way, that is one thing I don’t care to delve into.

Determining the color of a horse, a foal in particular, can be a pretty tricky thing. Cute as they are, they tend to change their hair color quite a few times before they decide to settle on one. This is all well and good for the horse, but for its owner, it can put a kink in getting that registration application turned in before the deadline. I may not be able to tell you whether your foal is a palomino or a buckskin (I’m really that inept, guys!), but I have a friend who can.

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The low-down on AQHA’s genetic testing requirements.

AQHA Customer Service Rep Kayla Randall

Since the inception of AQHA, science and information technology have advanced by leaps and bounds. Today’s society doesn’t shrug its shoulders at a question; it diligently locates the answer. An AQHA requirement that I have been hearing a lot about – DNA testing and parentage verification – seems to leave many people wanting more information. Read the rest of this entry »

How to get a replacement AQHA membership card.

Every AQHA member is sent a membership card. This card contains all of your membership information and is your ‘golden ticket’ to receive a lot of awesome discounts through AQHA’s Corporate Partners. It serves as the ultimate membership renewal notice – hard, plastic and difficult to destroy – it has your expiration date printed on it. This seems like such an inconsequential subject, but my fellow AQHA Customer Service reps and I receive several phone calls each day with questions about membership cards. They also make up a big part of the e-mail we receive.

AQHA Customer Service Rep Kayla Randall

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Get your multiple horse transfers out of the way today!

Buyer beware? Maybe, maybe not. Maybe that horse picked you. You saw him and thought, “wow, he’d be the perfect [insert discipline here] horse!” So you talk to the owner, (or whoever was buying the feed…) pay the person, load him up and ride off into the sunset with the perfect horse.

AQHA Customer Service Rep Kayla Randall

Then you wake up in the middle of the night and realize that your wonderful [insert discipline here] horse didn’t happen to have a transfer tacked to his ear. What now? Thank goodness, you got the horse’s AQHA registration certificate. You decide to do some investigating, and the owner listed on the certificate is NOT who you bought the horse from.

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